Returns & Exchanges

Xerjoff is committed to ensuring your complete satisfaction with our luxury fragrances; if you are not entirely pleased with your purchase, you may return unopened and unused items within 14 days of delivery.

1

Initiate Request

Contact our dedicated concierge team via the online portal or email to request a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Carefully place the item in its original, tamper-evident packaging and ensure the luxury presentation box is protected to prevent damage during transit.

3

Ship Securely

Affix the provided return label to your parcel and drop it off at an authorized carrier location, ensuring you retain a copy of the tracking number.

4

Quality Inspection

Once received at our laboratory, our specialists will inspect the seal and condition of the product before issuing a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing