Frequently Asked Questions

Discover everything you need to know about our luxury fragrances and services.

Are Xerjoff fragrances authentic and original?

Yes, all products sold on our official store are 100% authentic, handcrafted in Italy using the finest raw materials and traditional artisanal techniques.

What is the global shipping policy for luxury perfumes?

We offer worldwide shipping via specialized couriers. Please note that due to the high alcohol content in perfumes, some regions may have specific customs regulations and delivery timelines.

Can I return a fragrance if I have opened the seal?

To maintain the highest hygiene standards, we only accept returns on products that are unopened, unused, and in their original cellophane packaging within 14 days of delivery.

Do you provide samples with orders?

We believe in the discovery of scent. Most orders include a selection of complimentary samples, and we also offer dedicated sample kits available for purchase to help you find your signature fragrance.

Which payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers to ensure a secure checkout experience.

How should I store my Xerjoff perfume to ensure longevity?

To preserve the integrity of the essential oils, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations.